Ground Handling Services – Laos, Singapore & Asia-Pacific

Home | Products & Services | Ground Handling Services

Absolute Aviation Technology Co., Ltd. (Lao PDR) & AATECH Singapore provide full-scope Ground Handling Services for commercial airlines, private jets, and helicopter operators across Laos, Singapore, and the Asia-Pacific.

Our team ensures safe, efficient, and compliant aircraft turnarounds with fueling, catering, crew assistance, and passenger support tailored to your needs.

Comprehensive Ground Support Solutions

AATECH delivers a full suite of ground handling services to meet all the needs of an aircraft while it’s on the ground.

From the moment your aircraft touches down to the moment it takes off again, our team coordinates every detail with precision and care.

We combine our own Ground Support Equipment (GSE) at key airports in Lao PDR with strategic partnerships at major hubs, allowing us to cover every aspect of ground handling seamlessly.

Our services include,

  • Passenger Handling: Complete above-wing services such as check-in assistance, ticketing, boarding gate management, and passenger escort ensuring a smooth experience from arrival to departure.

    We also provide special passenger services, from VIP meet-and-greet to wheelchair assistance, so every guest receives attentive care.

  • Ramp and Technical Services: Below-wing operations handled with efficiency and safety. This covers aircraft marshalling and parking guidance, baggage and cargo loading/unloading, aircraft towing and push-back, operation of ground power units (GPU) and air start units, as well as lavatory servicing, cabin cleaning, and potable water refills.

    Our trained ground crew and modern equipment ensure quick turnarounds without compromising safety or airline SOPs.

  • Refueling Coordination: Arrangement and oversight of aircraft refueling (including tech stops) through certified fuel providers. We liaise with airport fuel services to make sure your aircraft gets timely refueling, complying with all safety protocols.

  • Flight Operations Support: Assistance with flight planning, NOTAM briefings, and ATC coordination on the ground. We can help secure landing permits, airport slots, and even provide diplomatic/overflight clearances in advance as part of our integrated Flight Support Services.

    This means your ground handling package can include the crucial paperwork and clearances needed for a hassle-free experience.

  • Additional Services: Whatever your flight may need while on ground, we have it covered. This includes in-flight catering arrangements, crew transfers and accommodations, customs and immigration facilitation, and security provisions for high-value aircraft.

From arranging VIP lounges to organizing ground transport for passengers and crew, our team ensures a seamless on-ground experience.

 

To put it simply, we provide  “all the services an aircraft needs while on the ground,” from passenger check-in to aircraft refueling and more!

Operations in Laos, Singapore, Southeast Asia and Asia Pacific

In Laos: Operating as Absolute Aviation Technology Co., Ltd., we are uniquely positioned to serve flights at all major Lao airports. Our presence in Lao PDR is bolstered by our investment in GSE at select airports, which means we directly provide ramp equipment and manpower where it counts.

For example, at key airports like Pakse and Luang Prabang, we deploy our own ground support units and trained personnel to handle your aircraft.

This direct capability speeds up turnaround times and gives us full control over service quality. At other airports across Laos, we partner with the primary airport ground handlers, leveraging their infrastructure while we take on a supervisory role to uphold our service standards.

In practice, this means our experienced supervisors are on the ground coordinating and monitoring every service – from fueling to baggage handling – so that your flight receives first-class treatment even at airports where we utilize local handler services.

By combining local knowledge with international best practices, we mitigate language barriers and ensure that communication is clear and your requirements are met to the letter.

In Singapore: As AATECH Singapore Pte. Ltd., we extend our ground handling coordination to one of Asia’s busiest aviation hubs. Singapore’s Changi and Seletar airports have world-class facilities and established ground service providers; rather than duplicate these services, AATECH integrates with them.

Through partnerships with accredited airport handlers in Singapore, we arrange all necessary ground handling for your flights and provide oversight on your behalf. Our role is to be your single point of contact and station manager, supervising the handling process to ensure that even in a large and complex airport environment, your aircraft is turned around efficiently, and your service expectations are met.

Whether it’s coordinating with Changi’s main ground handling agents for a commercial airliner or facilitating VIP handling at Seletar for a private jet, we use our wide network of aviation service providers in Singapore and across ASEAN to guarantee you a smooth operation.

The benefit to you is a consistent quality of service – the same level of personalized attention you’d get at a smaller airport in Laos, now also available at a major international gateway.

We take care of the details, including advanced clearances, parking arrangements, and expedited ground services, so you can focus on your mission or passengers.

Experience & Unique Value Propositions

Entrusting AATECH/Absolute Aviation Technology for ground handling means entrusting your flight to a team that genuinely understands the nuances of aviation support in Southeast Asia.

Our leadership and ground handling team bring 30+ years of combined experience in the region, having managed ground operations in markets like Thailand, Vietnam, Malaysia, Cambodia, Singapore and beyond.

This deep regional experience translates into exceptional operational foresight and problem-solving – we’ve encountered and overcome the challenges of diverse airport environments, cultural expectations, and regulatory frameworks.

As a result, we can pre-empt issues and adapt swiftly, ensuring your operations stay on schedule even in unfamiliar locales.

Our unique value propositions include,

  • Local Expertise, Regional Reach: We are a Lao-based company with a strong Singapore arm, giving us a dual advantage.

    In Laos, we possess on-the-ground local expertise – close relationships with airport authorities and knowledge of local procedures – which helps expedite processes and cut through red tape.

    In Singapore and across ASEAN, we have a robust network of partners and contact, enabling us to support your flights virtually anywhere you go in Southeast Asia. This combination of local insight and regional reach means you get a one-stop solution for multiple destinations, coordinated under one roof.

  • Strategic Partnerships & Supervision: Rather than working in isolation, we’ve built alliances with primary airport handlers and service providers at various airports.

    These partnerships are the backbone of our ability to deliver a full suite of ground handling services in Laos, ASEAN, and the Asia-Pacific.

    We leverage the strengths of established handlers (equipment, manpower, facilities) and amplify them with our dedicated supervision and quality control.

    Essentially, when you use AATECH, you gain the resources of big ground handling companies plus the attentive oversight of a specialized team that acts solely in your interest.

    This ensures reliability and consistency no matter which airport you’re operating in.

  • Modern Equipment & Technology: We invest in modern Ground Support Equipment and innovative technology solutions to enhance ground handling efficiency.

    Our fleet of GSE – from tow tractors to GPUs – is maintained to the highest standards for safety and reliability.

    Additionally, as an aviation technology company, AATECH offers digital workflow management tools and software integration that streamline ground operations.

    For example, our custom Workflow Management Software helps coordinate tasks in real time, reducing delays and improving communication among ground crews and flight crews.

    By harnessing technology, we minimize human error, keep you informed of progress, and deliver faster turnarounds without compromising safety.

  • Focused on Safety and Compliance: Safety is at the core of our ground handling philosophy. Our team is strictly trained in IATA and ICAO safety standards, and we enforce rigorous operating procedures for every service, be it fueling or marshaling.

    We conduct regular safety audits and quality checks. Moreover, we ensure full compliance with each airport’s regulations and security protocols.

    When AATECH is on the job, you can be confident that every aspect of handling – from baggage security to aircraft weight-and-balance during loading – adheres to international standards and local requirements.

    This commitment to safety and compliance protects your valuable aircraft and passengers, and it protects your reputation.

  • Customer-Centric Service: What truly sets us apart is our personalized, customer-focused approach. We understand that different operators have different priorities – a commercial airline demands quick turnarounds and cost-efficiency, whereas a private VIP charter might prioritize exclusivity and comfort.

AATECH excels at adapting our services to each client’s needs. Our ground handling arrangements are flexible and tailored: we can scale up a full suite of services for a large passenger jet or simplify things for a technical refueling stop of a cargo aircraft.

In all cases, you have a dedicated point of contact available 24/7 through our operations center. We keep you updated at every step, and our staff on the ground act as an extension of your own team, representing your brand professionally when dealing with passengers, crew, and authorities.

High client satisfaction is a hallmark of our service (our client satisfaction rate is 95%+) – a testament to our ability to deliver on promises and exceed expectations.

AATECH offers world-class ground handling operations with a marketing-focused approach – we don’t just handle your aircraft, we actively promote a smooth, positive experience for your airline or executive flight at every turn.

Our blend of experienced personnel, unique partnership model, and tech-driven efficiency means you can trust us as a long-term ground handling partner in Laos, Singapore, and across Southeast Asia.

We pride ourselves on being agile, reliable, and fully committed to helping your flight operations succeed on the ground so you can soar in the skies.

 

Contact Us for your next flight into Laos, Singapore or another other airport in the Asia Pacific.